Privacy Policy

Information we collect

Smoove Detailz LLC collects information you provide when requesting or booking a service, including your name, phone number, email address, vehicle information, service selections, appointment details, notes, payment status, and communication preferences. Payment card information is processed by our payment provider and is not stored directly by Smoove Detailz LLC.

We may also collect basic website and device information, such as pages visited, browser type, approximate location, cookies, and advertising or analytics identifiers.

How we use information

We use customer information to schedule and provide detailing services, process deposits and refunds, send appointment updates, invoices, and receipts, respond to questions, prevent fraud, maintain business records, improve our website and services, and meet legal obligations.

SMS privacy and consent

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

If you separately opt in on our booking form, Smoove Detailz LLC may send transactional text messages about your booking, appointment updates, invoices, and receipts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.

We may share mobile information only with service providers that help us deliver these requested transactional messages, as necessary to provide the service, or when required by law. Those providers may not use the information for their own marketing or promotional purposes.

How information is shared

We may share information with providers that support appointment scheduling, payments, communications, analytics, and website operations. We may also disclose information when required by law, to protect customers or our business, or as part of a business transfer. We do not sell personal information.

Retention and security

We retain information only as long as reasonably necessary for appointments, customer service, financial records, dispute handling, and legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may decline SMS consent and still make a purchase. You may stop text messages at any time by replying STOP. You may also request access, correction, or deletion of your information, subject to legal recordkeeping requirements.

Contact us

For privacy questions or requests, contact Smoove Detailz LLC through our booking page or message @smoovedetailz on Instagram.